--- title: Do you know DEA's after sales service? description: "When we define the purchasing process, we must immediately ask who will be the person in charge of assisting the customer if a problem arises: that is, the person who manages the after sales service." image: https://blog.deaworklab.com/hubfs/Imported_Blog_Media/do-you-know-dea-s-after-sales-service_i4445-ks0OxCk-w800-h800-l2-n1-1.jpg --- [![DEA Italian](https://blog.deaworklab.com/hubfs/raw_assets/public/DEA_Italian_Worklab_April_2025/images/DEA_italian_worklab.svg "DEA Italian")](https://deaworklab.com/) - [ABOUT US](https://deaworklab.com/en/about-us/) - [DEA PEOPLE](https://deaworklab.com/en/dea-people/) - [DESIGN](https://deaworklab.com/en/design/) - [PRODUCTS](https://deaworklab.com/en/products/) - CATEGORIES - [Workshop Cabinet Doors](https://deaworklab.com/en/products/closets/) - [Workshop High Cabinets](https://deaworklab.com/en/products/high-closets/) - [Wastebin Modules](https://deaworklab.com/en/products/wastebin-modules/) - [Workshop Trolleys](https://deaworklab.com/en/products/workshop-trolleys/) - [Workshop Drawer Units](https://deaworklab.com/en/products/drawerchests/) - [Fluid and Energy Distribution](https://deaworklab.com/en/products/fluid-and-energy-distribution/) - - [Workshop Workbenches](https://deaworklab.com/en/products/workshop-workbenches/) - [Workshop Worktops](https://deaworklab.com/en/products/workshop-sworktops/) - [Wall Modules](https://deaworklab.com/en/products/wall-modules/) - [Lighting and Accessories](https://deaworklab.com/en/products/lighting-and-accessories/) - [Powerlab](https://deaworklab.com/en/products/powerlab/) - [View all Products](https://deaworklab.com/en/products/) - [BLOG](https://blog.deaworklab.com/en) - [VIDEO](https://deaworklab.com/en/video/) [TALK TO AN EXPERT](https://deaworklab.com/en/contacts/) Cerca - [EN](https://blog.deaworklab.com/en-gb) - [DE](https://blog.deaworklab.com/de) - [IT](https://blog.deaworklab.com/it) - [ABOUT US](https://deaworklab.com/en/about-us/) - [DEA PEOPLE](https://deaworklab.com/en/dea-people/) - [DESIGN](https://deaworklab.com/en/design/) - [PRODUCTS](https://deaworklab.com/en/products/) - [Workshop Cabinet Doors](https://deaworklab.com/en/products/closets/) - [Workshop High Cabinets](https://deaworklab.com/en/products/high-closets/) - [Wastebin Modules](https://deaworklab.com/en/products/wastebin-modules/) - [Workshop Trolleys](https://deaworklab.com/en/products/workshop-trolleys/) - [Workshop Drawer Units](https://deaworklab.com/en/products/drawerchests/) - [Fluid and Energy Distribution](https://deaworklab.com/en/products/fluid-and-energy-distribution/) - [Workshop Workbenches](https://deaworklab.com/en/products/workshop-workbenches/) - [Workshop Worktops](https://deaworklab.com/en/products/workshop-sworktops/) - [Wall Modules](https://deaworklab.com/en/products/wall-modules/) - [Lighting and Accessories](https://deaworklab.com/en/products/lighting-and-accessories/) - [Powerlab](https://deaworklab.com/en/products/powerlab/) - [BLOG](https://blog.deaworklab.com/en) - [VIDEO](https://deaworklab.com/en/video/) Cerca Cerca - - - - 29 March 2018 [Dea Italian WorkLab](https://blog.deaworklab.com/en-gb/tag/dea-italian-worklab), [Auto](https://blog.deaworklab.com/en-gb/tag/auto), [Car and Motorcycle Repair Shop Furnishings](https://blog.deaworklab.com/en-gb/tag/car-and-motorcycle-repair-shop-furnishings) ## Do you know DEA's after sales service? [![Do you know DEA's after sales service?](https://blog.deaworklab.com/hs-fs/hubfs/Imported_Blog_Media/do-you-know-dea-s-after-sales-service_i4445-ks0OxCk-w800-h800-l2-n1-1.jpg?width=800&height=600&name=do-you-know-dea-s-after-sales-service_i4445-ks0OxCk-w800-h800-l2-n1-1.jpg)](https://blog.deaworklab.com/hubfs/Imported_Blog_Media/do-you-know-dea-s-after-sales-service_i4445-ks0OxCk-l2-1.jpg?hsLang=en-gb) **When we define the purchasing process, we must immediately ask who will be the person in charge of assisting the customer if a problem arises: that is, the person who manages the after sales service.** *Who will follow me when there is a problem with my set-up?* *Will the technicians be quick and attentive as much as they have been so far?* Two crucial questions that demand concrete answers. **To offer an adequate after sales service**, we need technical skills, management skills and, not least, strong relational skills. In other words, we need an investment in the medium to long term involving different reference figures: - **Referents** that, once we complete the sale negotiation, **take charge of the single order** and plan it over time. - **Selected and adequately trained resources**, which are able to apply their technical knowledge in every situation and to assist the customer in a quick time. It thus takes form **a set of services we must guarantee over time**. ![](https://blog.deaworklab.com/hubfs/Imported_Blog_Media/missing-image-Dec-13-2025-12-04-40-7155-PM.png) ## Our after sales service: After Sales Care **We analyze in advance**, at the design stage, **all the criticalities** that can occur in the construction site: in this way, once installed, the equipment does not have any anomalies and even the eventual maintenance do not take us by surprise. **After Sales Care** is a project that was born a few years ago, with a real dedicated business unit. Every customer, today, concludes perceptive and thoughtful purchases: when he chooses DEA Worklab as his supplier, it is our responsibility, as well as **privilege**, to ensure a comfortable and satisfactory experience. **A unique experience that begins, instead of ending, in conjunction with the purchasing decision.** ![](https://blog.deaworklab.com/hubfs/Imported_Blog_Media/missing-image-Dec-13-2025-12-04-40-7155-PM.png) ## First installation and training of technicians Our After Sales Care process is therefore already started when we have the first installation of a workbench: the **DEA technician** in charge of the project goes to the customer workshop and proceeds with the assembly. At this stage, **we always guarantee the presence of a reference figure**, whose competences are essential for the success of the intervention. It is the task of the DEA technician also **to transfer his expertise** to the staff of the customer company, always in the perspective of the care of the client and the prompt assistance in case of doubt or criticality. The **following operations** can be carried out in different ways **depending on the preferences of the customer**, who can rely on their team or request the support of our technicians again. ## Commissioning: we do not leave anything to chance Even when the workspace is fully set up we cannot say ended our work. Another essential step, which is the phase of **commissioning on site**, follows the installation: the DEA technician works in synergy with the referent of the workshop to start the **testing** of the entire set-up. We show the customer **the actual functioning of each piece of furniture and its characteristics**. For example, we explain how to fully exploit the advantages of DEAmotion guides and locks, how to manage the internal compartments for the passage of plants; how to adjust the feet and heights for a perfect leveling of the modules or how to clean the surfaces. **Not a simple after sales service**, then, but the implementation of a philosophy of work: the philosophy of **Customer Care**, which is never left alone. ##### The DEA Range - [![DEA workshop furniture detail](https://blog.deaworklab.com/hubfs/raw_assets/public/DEA_Italian_Worklab_April_2025/images/sidebar/anta_maniglie-scaled-1.jpg)](https://deaworklab.com/en/products/) - [![DEA workshop furniture detail](https://blog.deaworklab.com/hubfs/raw_assets/public/DEA_Italian_Worklab_April_2025/images/sidebar/anta_rientrante-scaled-1.jpg)](https://deaworklab.com/en/products/) - [![DEA workshop furniture detail](https://blog.deaworklab.com/hubfs/raw_assets/public/DEA_Italian_Worklab_April_2025/images/sidebar/ante_angolo-scaled-1.jpg)](https://deaworklab.com/en/products/) - [![DEA workshop furniture detail](https://blog.deaworklab.com/hubfs/raw_assets/public/DEA_Italian_Worklab_April_2025/images/sidebar/5M5A7605-scaled-1.jpg)](https://deaworklab.com/en/products/) #### Design your workshop with DEA Tell us about your project—our specialists will turn it into a refined, functional space. 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