--- title: Do you know DEA's after sales service? description: "When we define the purchasing process, we must immediately ask who will be the person in charge of assisting the customer if a problem arises: that is, the person who manages the after sales service." image: https://blog.deaworklab.com/hubfs/Imported_Blog_Media/_i4445-ks0OxCk-w800-h800-l4-n1-1.jpg --- [![DEA Italian](https://blog.deaworklab.com/hubfs/raw_assets/public/DEA_Italian_Worklab_April_2025/images/DEA_italian_worklab.svg "DEA Italian")](https://deaworklab.com/de/kontakt/) - [ÜBER UNS](https://deaworklab.com/de/ueber-uns/) - [DEA PEOPLE](https://deaworklab.com/de/dea-people/) - [GESTALTUNG](https://deaworklab.com/de/gestaltung/) - [PRODUKTE](https://deaworklab.com/de/produkte/) - KATEGORIEN - [Türen für Werkstatt](https://deaworklab.com/de/produkte/tueren/) - [Schränke für Werkstatt](https://deaworklab.com/de/produkte/schraenke-fuer-werkstatt/) - [Werkbänke für die Werkstatt](https://deaworklab.com/de/produkte/werkbaenke-fuer-die-werkstatt/) - [Wagen für Werkstatt](https://deaworklab.com/de/produkte/wagen-fuer-werkstatt/) - [Schubladenschränke für Werkstatt](https://deaworklab.com/de/produkte/schubladenschraenke/) - - [Ökologische Behälter](https://deaworklab.com/de/produkte/oekologische-behaelter/) - [Verteilung von Flüssigkeiten und Energien](https://deaworklab.com/de/produkte/verteilung-fluessigkeiten-und-energien/) - [Arbeitsplatten für die Werkstatt](https://deaworklab.com/de/produkte/arbeitsplatten-fuer-die-werkstatt/) - [Wandmöbel](https://deaworklab.com/de/produkte/wandmoebel/) - [Beleuchtung und Zubehör](https://deaworklab.com/de/produkte/beleuchtung-zubehoer/) - [BLOG](https://blog.deaworklab.com/de) - [VIDEO](https://deaworklab.com/video/) [MIT EINEM EXPERTEN SPRECHEN](https://deaworklab.com/de/kontakt/) Cerca - [DE](https://blog.deaworklab.com/de) - [IT](https://blog.deaworklab.com/it) - [EN](https://blog.deaworklab.com/en-gb) - [ÜBER UNS](https://deaworklab.com/de/ueber-uns/) - [DEA PEOPLE](https://deaworklab.com/de/dea-people/) - [GESTALTUNG](https://deaworklab.com/de/gestaltung/) - [PRODUKTE](https://deaworklab.com/de/produkte/) - [Türen für Werkstatt](https://deaworklab.com/de/produkte/tueren/) - [Schränke für Werkstatt](https://deaworklab.com/de/produkte/schraenke-fuer-werkstatt/) - [Werkbänke für die Werkstatt](https://deaworklab.com/de/produkte/werkbaenke-fuer-die-werkstatt/) - [Wagen für Werkstatt](https://deaworklab.com/de/produkte/wagen-fuer-werkstatt/) - [Schubladenschränke für Werkstatt](https://deaworklab.com/de/produkte/schubladenschraenke/) - [Ökologische Behälter](https://deaworklab.com/de/produkte/oekologische-behaelter/) - [Verteilung von Flüssigkeiten und Energien](https://deaworklab.com/de/produkte/verteilung-fluessigkeiten-und-energien/) - [Arbeitsplatten für die Werkstatt](https://deaworklab.com/de/produkte/arbeitsplatten-fuer-die-werkstatt/) - [Wandmöbel](https://deaworklab.com/de/produkte/wandmoebel/) - [Beleuchtung und Zubehör](https://deaworklab.com/de/produkte/beleuchtung-zubehoer/) - [BLOG](https://blog.deaworklab.com/de) - [VIDEO](https://deaworklab.com/video/) Cerca Cerca - - - - 29 März 2018 [Dea Italian WorkLab](https://blog.deaworklab.com/de/tag/dea-italian-worklab), [Auto](https://blog.deaworklab.com/de/tag/auto), [Ausstattung von Kfz- und Motorradwerkstätten](https://blog.deaworklab.com/de/tag/ausstattung-von-kfz-und-motorradwerkstätten) ## Do you know DEA's after sales service? [![-](https://blog.deaworklab.com/hs-fs/hubfs/Imported_Blog_Media/_i4445-ks0OxCk-w800-h800-l4-n1-1.jpg?width=800&height=600&name=_i4445-ks0OxCk-w800-h800-l4-n1-1.jpg)](https://blog.deaworklab.com/hubfs/Imported_Blog_Media/_i4445-ks0OxCk-l4-1.jpg?hsLang=de) **When we define the purchasing process, we must immediately ask who will be the person in charge of assisting the customer if a problem arises: that is, the person who manages the after sales service.** *Who will follow me when there is a problem with my set-up?* *Will the technicians be quick and attentive as much as they have been so far?* Two crucial questions that demand concrete answers. **To offer an adequate after sales service**, we need technical skills, management skills and, not least, strong relational skills. In other words, we need an investment in the medium to long term involving different reference figures: - **Referents** that, once we complete the sale negotiation, **take charge of the single order** and plan it over time. - **Selected and adequately trained resources**, which are able to apply their technical knowledge in every situation and to assist the customer in a quick time. It thus takes form **a set of services we must guarantee over time**. ![](https://blog.deaworklab.com/hubfs/Imported_Blog_Media/missing-image-Dec-13-2025-11-34-36-3399-AM.png) ## Our after sales service: After Sales Care **We analyze in advance**, at the design stage, **all the criticalities** that can occur in the construction site: in this way, once installed, the equipment does not have any anomalies and even the eventual maintenance do not take us by surprise. **After Sales Care** is a project that was born a few years ago, with a real dedicated business unit. Every customer, today, concludes perceptive and thoughtful purchases: when he chooses DEA Worklab as his supplier, it is our responsibility, as well as **privilege**, to ensure a comfortable and satisfactory experience. **A unique experience that begins, instead of ending, in conjunction with the purchasing decision.** ![](https://blog.deaworklab.com/hubfs/Imported_Blog_Media/missing-image-Dec-13-2025-11-34-36-3399-AM.png) ## First installation and training of technicians Our After Sales Care process is therefore already started when we have the first installation of a workbench: the **DEA technician** in charge of the project goes to the customer workshop and proceeds with the assembly. At this stage, **we always guarantee the presence of a reference figure**, whose competences are essential for the success of the intervention. It is the task of the DEA technician also **to transfer his expertise** to the staff of the customer company, always in the perspective of the care of the client and the prompt assistance in case of doubt or criticality. The **following operations** can be carried out in different ways **depending on the preferences of the customer**, who can rely on their team or request the support of our technicians again. ## Commissioning: we do not leave anything to chance Even when the workspace is fully set up we cannot say ended our work. Another essential step, which is the phase of **commissioning on site**, follows the installation: the DEA technician works in synergy with the referent of the workshop to start the **testing** of the entire set-up. We show the customer **the actual functioning of each piece of furniture and its characteristics**. For example, we explain how to fully exploit the advantages of DEAmotion guides and locks, how to manage the internal compartments for the passage of plants; how to adjust the feet and heights for a perfect leveling of the modules or how to clean the surfaces. **Not a simple after sales service**, then, but the implementation of a philosophy of work: the philosophy of **Customer Care**, which is never left alone. ##### Die DEA Produktwelt - [![DEA Werkstattmöbel Detail](https://blog.deaworklab.com/hubfs/raw_assets/public/DEA_Italian_Worklab_April_2025/images/sidebar/anta_maniglie-scaled-1.jpg)](https://deaworklab.com/de/produkte/) - [![DEA Werkstattmöbel Detail](https://blog.deaworklab.com/hubfs/raw_assets/public/DEA_Italian_Worklab_April_2025/images/sidebar/anta_rientrante-scaled-1.jpg)](https://deaworklab.com/de/produkte/) - [![DEA Werkstattmöbel Detail](https://blog.deaworklab.com/hubfs/raw_assets/public/DEA_Italian_Worklab_April_2025/images/sidebar/ante_angolo-scaled-1.jpg)](https://deaworklab.com/de/produkte/) - [![DEA Werkstattmöbel Detail](https://blog.deaworklab.com/hubfs/raw_assets/public/DEA_Italian_Worklab_April_2025/images/sidebar/5M5A7605-scaled-1.jpg)](https://deaworklab.com/de/produkte/) #### Planen Sie Ihre Werkstatt mit DEA Erzählen Sie uns von Ihrem Projekt – unsere Spezialisten verwandeln Ihren Raum in eine exklusive und funktionale Werkstatt. 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DEA: Ihre Quelle der Inspiration. ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Lino Di Betta", "url" : "https://blog.deaworklab.com/de/author/lino-di-betta" }, "dateModified" : "2025-12-13T11:35:53.037Z", "datePublished" : "2018-03-28T22:00:00.000Z", "headline" : "Do you know DEA's after sales service?", "image" : [ "https://blog.deaworklab.com/hubfs/Imported_Blog_Media/_i4445-ks0OxCk-w800-h800-l4-n1-1.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.deaworklab.com/de/blog/do-you-know-dea-s-after-sales-service", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.deaworklab.com/hubfs/DEA_italian_worklab.svg" }, "name" : "DEA+RO&Co S.p.A." } } ```